A clear, high-resolution image works best for our custom products. Ensure the photo is well-lit, in focus, and features your pet or loved one prominently. The better the photo quality, the better your product will turn out!

Yes, absolutely! We can work with a variety of images, including other pets, family members, or even favorite objects. Feel free to get creative with your uploads!

For longevity, we recommend washing our products in cold water on a gentle cycle. Air drying is preferred to keep them looking their best, but if you must use a dryer, use a low-heat setting.

Production time usually takes about 3-5 business days, and shipping takes an additional 3-7 business days depending on your location. We will notify you when your product ships!

Shipping costs are calculated at checkout based on your location and order size. We offer standard shipping, expedited options, and free shipping on certain promotions.

Yes, we do offer international shipping! Shipping rates and times will vary depending on your country.

We accept all major credit cards, PayPal, and Apple Pay for your convenience. You can choose your preferred method at checkout.

Since our products are custom-made, we are unable to accept changes or cancellations once production has started. Please double-check your order before finalizing your purchase.

Refunds typically take 5-7 business days to process after approval. The refund will be issued to your original payment method.